Effective September 4, 2026

WHO THESE TERMS ARE WITH

These terms apply to transportation services provided by Tectron Inc., a California corporation doing business as Arkwood Transportation. Booking a ride with us means you accept them.

THE SERVICE

We provide pre-arranged private car service in the San Gabriel Valley and greater Los Angeles: airport transfers, cruise port transfers, hourly and chauffeur driving, event transportation, corporate accounts, and long-distance trips. This is an owner-operated service. Chris Lee drives every booking, with the one exception described under Substitute Drivers below.

QUOTES AND RATES

Flat rates apply to airports, cruise ports, theme parks and published long-distance destinations. Hourly service is $75 per hour with a three-hour minimum, or a two-hour minimum for corporate account holders. Time beyond a booked hourly window is charged at $40 per thirty minutes. Your quote is fixed once you confirm the booking. It does not change with traffic, time of day, demand, or the route taken. There is no surge pricing, and no late-night, weekend or holiday surcharge. Tolls, fuel and airport fees are included in your quote. No gratuity is added automatically. A quote can change only if the trip itself changes — a different pickup address, an added stop, a different destination, or a change to passenger or luggage numbers that affects the vehicle needed.

BOOKING

Bookings are confirmed by phone, text, or email once you accept the quote. Slots are held on a first-come basis and each pickup is reserved for one client.

PAYMENT

Payment is taken at the end of your ride. There is no deposit and no prepayment. We accept cash, card (processed by PayPal), and transfers by Zelle or Venmo. Corporate account holders are invoiced, with payment due within 15 days of the invoice date.

CANCELLATIONS AND CHANGES

There is no cancellation fee. If your plans change, tell us as early as you can so the slot can go to someone else, but you will not be charged for cancelling.

FLIGHT DELAYS

For airport pickups we track your flight and adjust to delays and early arrivals at no additional charge. For extended delays, generally an hour or more, we may be unable to hold your pickup if another booking is already scheduled behind it. If that happens we will contact you as soon as we know, rather than after you land, so you have the maximum time to make other arrangements.

PASSENGERS AND LUGGAGE

The vehicle is a Kia Carnival seating up to seven passengers. Seven passengers is only workable with carry-on luggage. Tell us your passenger and luggage numbers when booking and we will confirm the fit before you travel rather than on the day. Rates are per vehicle, not per person.

CHILD SEATS

We do not provide child or booster seats. You are welcome to bring and fit your own, and we allow extra time at pickup so nobody is rushed. We store child seats free of charge while you travel. Leave the seat with us on the way to the airport and it will be in the vehicle when we collect you on your return.

CONDUCT IN THE VEHICLE

No smoking or vaping, and no alcohol consumption in the vehicle. Seat belts must be worn. We may end a trip early if a passenger's behaviour is unsafe or unlawful, in which case the fare remains payable.

CLEANING AND DAMAGE

If the vehicle requires professional cleaning after your trip — sickness or a significant spill being the usual causes — a cleaning fee of $200 applies. Damage beyond ordinary wear is charged at the actual cost of repair. We will provide the repair invoice.

SUBSTITUTE DRIVERS

In an emergency — illness, an accident, or a vehicle problem — we may arrange for a trusted substitute driver to complete your booking. This is rare. If it happens, we will tell you before your pickup, and you may cancel at no charge if you would rather not travel with a different driver.

PLANNING FOR THE UNEXPECTED

We take scheduling seriously and we fulfil the overwhelming majority of bookings exactly as arranged. But this is one driver and one vehicle, and we would rather be straight with you than simply reassuring. Illness, a mechanical problem, a road closure or a family emergency can take a vehicle off the road at short notice. Where we can, we will arrange a substitute driver as described above. Where we cannot, we will contact you as early as we possibly can. For any trip you cannot afford to miss — a flight, a sailing, a wedding — we recommend having a fallback ready before the day. A local taxi company's number saved in your phone, or a rideshare app installed with an account already set up, takes two minutes to arrange. You will almost certainly never need it. It is what we would tell our own family to do.

OUR RESPONSIBILITY

We plan generous departure times and we advise you on when to leave, but we cannot guarantee arrival times. Traffic, road closures, weather and other conditions outside our control affect every journey in Los Angeles. We are not responsible for missed flights, sailings or events, and we recommend following the departure timings we suggest when booking. We maintain the insurance required for the service we provide. Except where the law does not allow it to be limited, our liability in connection with a booking is limited to the amount paid for that booking.

GOVERNING LAW

These terms are governed by the laws of the State of California. Any dispute will be handled in the courts of Los Angeles County.

CHANGES TO THESE TERMS

We may update these terms. The effective date at the top will change when we do, and the terms in force are the ones published when you book.

CONTACT

Tectron Inc., doing business as Arkwood Transportation

San Gabriel, California

contact@arkwoodtransportation.com

(626) 625-2799