Frequently Asked Questions
Booking, Luggage, Payment, and the Practical Details
Questions that come up across every kind of booking. For questions about a specific service — flat rates to LAX, hourly bookings, cruise port timing — each service page has its own answers.
Booking and Scheduling
How far in advance should I book?
As early as you have the details. Bookings are handled first come, first served, and each pickup slot is held for one client — so the earlier you book, the more likely your preferred time is still open.
Weekend evenings, holiday travel, and graduation season fill first. For those, weeks ahead rather than days.
Do you take last-minute or same-day bookings?
Often, yes — it depends entirely on what's already on the calendar that day. The constraint is availability rather than price: the real risk is that the time you need is already taken.
Call or text rather than emailing if it's same-day. You'll get an answer faster.
What if I need to cancel or change my plans?
Just let me know as early as you can. There's no cancellation fee.
Each booking holds a slot that gets turned away from other work, so earlier notice means a better chance of filling it — but same-day changes happen, and I'd rather hear from you than have you feel awkward about calling.
Can I add stops, or have the driver wait between them?
Yes. Mention it when you book so the timing is planned around it rather than improvised on the day.
If a trip involves several stops or an uncertain end time, hourly service is usually better value than a point-to-point rate — waiting time and unlimited stops are included in the hours you book. Tell me the plan and I'll say which way costs less.
Vehicle and Luggage
What vehicle do you drive, and how many passengers fit?
A Kia Carnival, seating up to seven passengers plus the driver. Sliding doors and a low step-in, which makes it easier for older passengers and for installing car seats.
It's one vehicle and one driver — there's no fleet, so what you see is what arrives. More on that on the about page.
How much luggage can you fit?
It depends on the passenger count, because the two compete for the same space. With four passengers or fewer, the third row folds down and you have the full luggage area — enough for a family's checked bags with room to spare.
With five or more, the third row goes up, which is exactly where the luggage would otherwise sit. Seven passengers works comfortably when everyone has a carry-on; seven passengers with seven large checked bags does not.
Tell me your headcount and roughly how many large, medium, and carry-on bags you'll have when you book, and I'll confirm the fit in advance rather than in the driveway on the morning of your flight.
Can you take oversized items — strollers, golf clubs, wheelchairs?
Usually, yes. Strollers, golf bags, folding wheelchairs, and similar equipment can generally be accommodated depending on how many people are riding.
Mention it when you book rather than on the day. It's the one thing that can't be solved at the curb if the space isn't there.
Do you provide child seats or booster seats?
I don't supply them, but you're welcome to bring your own approved seat and install it before we leave — I allow extra time at pickup so nobody's rushed.
I do store car seats free of charge. Leave yours with me at airport drop-off and it'll be waiting, installed, when you land. I've also collected a family's car seat from their house the evening before a return flight so it was ready on arrival. Mention your situation when booking and we'll work it out.
What are the child seat requirements in California?
California law requires children to be secured in an age- and size-appropriate car seat or booster seat. Parents and guardians are responsible for providing the correct seat for their child.
If you're unsure which applies, the California Highway Patrol publishes current guidelines, and your seat's manufacturer will specify the height and weight range it covers.
Payment and Pricing
What payment methods do you accept?
Cash, Zelle, Venmo, PayPal, and credit cards.
If you're paying by card, mention it when you book so I bring the card reader — it saves sorting it out at the curb.
When do I pay?
At the end of the ride. There's no deposit, no prepayment, and nothing charged when you book.
Corporate account clients are the exception — those trips go onto one monthly invoice rather than being paid per ride. More on that on the corporate accounts page.
Are prices per person or per vehicle?
Per vehicle. A $110 trip to LAX is $110 whether one person is riding or seven.
Passenger count only matters for confirming that everyone and their luggage fits, not for the rate.
Do you charge more for early morning, late night, weekends, or holidays?
Weekends cost the same as weekdays, and there's no surge pricing. Once you have a quote, it doesn't move.
Trips that start between midnight and 6 AM are quoted higher, as are major holidays. Those are the hours and dates that are hardest to hold open, and the rate reflects it. You'll see the figure in your quote before you book, never added afterward.
Pre-dawn airport runs are still one of the most common bookings I take. Booking ahead is what guarantees the pickup is reserved for you rather than dispatched when you open an app at 4 AM.
Is gratuity included?
No, and nothing is added to your total automatically. Many services attach 15 to 20 percent without asking.
Tipping is appreciated but never required, and it can go through any of the payment methods above.
How do I get an exact price for my trip?
Published rates for airports, cruise ports, theme parks, and long-distance destinations are on the pricing page, along with hourly rates.
For anything not listed, or to confirm which zone your pickup address falls in, call or text (626) 625-2799 or request a quote. Send your pickup address, destination, date, time, and passenger count and you'll usually get a firm number back in one reply.
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